CUSTOMER SERVICE

 

PAYMENT AND CONFIRMATION

The 2 Bandits accepts all major credit cards.  Soon after your order is placed, you will receive a confirmation that your Bandits order has been shipped. Please allow 1-2 business days for orders to be processed.

SHIPPING

HOLIDAY SHIPPING: Order By December 19th and your item will reach you before Christmas. There are no guarentees on shipments getting to you in time for the Holidays if ordered after December 19th. 

 

All online purchases are shipped for $5 to The United States and FREE on all orders over $150 via USPS First Class. Please email us regarding expedited shipping.

Please allow 7-10 business days for domestic shipping.

In the event of a flash sale, please allow up to 3 weeks for shipping. 

All international orders are shipped via USPS Air Mail for $15 per shipment. A payment request for the additional international shipping cost will be immediately emailed to you once your order has been processed. Please allow 1-2 weeks for most international shipments.

RETURNS AND EXCHANGES

ALL SALE ITEMS ARE FINAL

At The 2 Bandits, we want you to love what you order. If you are not completely satisfied with your selection, we will accept full priced exchanges by mail within 10 days from the date of receipt. Any returns, damages or repairs will be accepted within 90 days of date of purchase. If returned after 90 days there is a $25 fee for repairs. All returned jewelry needs to be well contained in a box or bubble wrap. We will NOT accept loose jewelry. Please leave a note in the package with your order number and desired outcome i.e refund, exchange, repair.  

Please send your returns or exchanges to:

The 2 Bandits
3265 17th St. Suite 304
San Francisco, CA 94110

CARE INSTRUCTIONS

Jewelry is fragile and should be handled with care. Excessive bending will cause the pieces to break. In order to achieve a long lifespan of your jewels, keep adjustments to a minimum. We are not responsible for damages caused by excessive bending. Keep out of extreme heat or cold. Do not expose to continuous moisture. 

CONTACT

Feel free to contact us with any questions or concerns at sales@the2bandits.com

For press inquiries contact press@the2bandits.com

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